Siebel Vertical Competency Practices are specifically made for one domain, They fulfill are desired requirement of specific industry. we have disscued a litlle about the siebel horizontals and Verticals , now we are going to discuss about all verticals in detail.
Siebel Automotive is a front-office automation application specifically designed for the automotive industry. Using Siebel Automotive, manufacturers, importers, distributors, and dealers can respond to the needs of retail and fleet customers by telephone, in person, or over the Web. They can offer customers financing, leasing, and insurance options while customers configure vehicle orders online, at the dealership, or with a fleet sales representative. Siebel Automotive also allows all participants in the factory-to-dealer-to-consumer value chain to collaboratively share information, working together to deliver vehicles to customers, and cooperatively gain a better understanding of customers and their needs.
Siebel Communications allows media and communications service providers to manage, synchronize, and coordinate their customers. Internet, call center, field organization, and distribution channel requirements. It is designed to meet the needs of media service and content providers, and wireline, wireless, and Internet service providers. It serves a wide range of customers, from residential consumers to global corporations.
Siebel Communications allows user access to customer data residing in other systems. Using the Siebel eBusiness Application Integration (eAI) functionality, it integrates with billing, operations support systems (OSSs), and enterprise resource planning (ERP) systems.
Siebel eBusiness Applications are designed to work together to provide an integrated Customer Relationship Management (CRM) solution. Siebel Communications allows media and communications companies to implement Siebel modules that include sales, service, and marketing functionality. These modules include Siebel Sales, Siebel Service, Siebel Call Center, Siebel Field Service, and Siebel Configurator.Siebel Anywhere allows the Siebel system administrator to apply upgrades to Dedicated Web Clients, Mobile Web Clients, and Siebel servers.
Siebel Consumer Goods
Siebel Consumer Goods is a multichannel application designed for the consumer goods industry.
These products help consumer goods manufacturers manage relationships across the entire demand chain. Marketing, sales and customer service applications are fully integrated, and are designed to manage the various complex interactions and relationships between brand owners, their partners (including brokers and distributors), their customers, and the end consumer. Siebel Consumer Goods provides customer, partner and employee relationship management solutions for companies in the following industry segments:
■ Food, beverage, and tobacco
■ Over-the-counter drugs (OTC) and health-and-beauty aids (HBA)
■ Household goods
■ Consumer media
■ Appliances and electronics
Siebel Dealer allows vehicle manufacturers to work with dealers as easily as they work with
employees of their own company. Siebel Dealer also helps dealers manage their own operations. To set up Siebel Dealer, the manufacturer goes through the process of enrolling dealer companies.
The manufacturer can add these companies’ employees or can assign this task to a delegated administrator at each dealer company.
Then, the manufacturer can share opportunities, service requests, and other business information with dealer employees in the same way as you do with your own employees.
■ The manufacturer’s employees work with this information using Siebel Partner Manager, which lets them manage this information in the same way they do using Siebel Automotive.
■ Dealer employees view and work with this information using Siebel Dealer.
The manufacturer can also use Siebel Partner Manager to Send alerts, information about special promotions, and Web messages to dealers.
■ Work collaboratively with dealers to develop plans to meet strategic goals.
■ Analyze dealer effectiveness, forecast revenue, manage market development funds, and analyze performance.
Siebel Energy is designed to meet the sales, marketing, call center, and field service requirements of regulated electric, gas, and water local distribution companies (LDCs) as well as unregulated energy service providers (ESPs). Siebel Energy serves residential, commercial, and industrial customers. Siebel Energy can support large LDCs. call center operations and integrated legacy customer information systems (CIS). It supports an account hierarchy and premises records. It also allows the tracking, sharing, and reporting of usage, billing, and other service details. Siebel eBusiness Applications are designed to work together to provide an integrated Customer Relationship Management (CRM) solution. Siebel Energy allows energy companies to implement Siebel modules that include sales, service, and marketing functionality. These modules include Siebel Sales, Siebel Service, Siebel Call Center, Siebel Field Service, and Siebel Configurator.Siebel Anywhere allows the Siebel system administrator to apply upgrades to Dedicated Web Clients, Mobile Web Clients, and Siebel servers.
Siebel eSales allows your company to do business-to-business and business-to-consumer sales over the Web. It offers:
■ Hierarchical multimedia product catalogs
■ Product search tools, including full-text search and parametric search based on product
■ User-specified product comparison
■ Distributed catalog administration, allowing multiple-vendor catalogs
■ A history bar for easier catalog navigation
■ Customer profiling and personalization, using Siebel Personalization
■ Customizable order management processes, using Siebel Business Process Designer
■ Online Shopping Carts, quotes, and orders, which include:
■ A favorites list of items, enabling customers to find and re-buy favorites
■ Quote templates for faster ordering
■ Order approval processes
■ Streamlined checkout processes
■ Integration with third-party taxation, credit checking, and payment processing applications
■ Integration with third-party fulfillment engines
■ The following optional modules:
■ Siebel Advisor for Web-based needs analysis
■ Siebel Configurator for Web-based product configuration
■ Siebel Pricer for one-to-one pricing and promotions using custom price lists
■ Eligibility for determining whether customers are eligible to purchase products.
■ Compatibility for defining global rules to determine which products are compatible.
Siebel eService provides a Web portal where customers can access service
information and a knowledge base. Siebel eService users can view details of any
portion of the portal application by drilling down on hyperlinks.
NOTE: You may have purchased either Siebel eService or Siebel eCustomer, which
provides both service and e-commerce functionality.
Siebel Finance includes various modules that you can mix and match according to your business needs. Siebel Finance is built upon the Siebel Business Architecture, which includes Siebel Sales, Siebel Service, and Siebel Call Center applications. Like many other Siebel Business Applications, Siebel Finance uses the Siebel Data Model, the Siebel Object Architecture, and the Siebel Application Server Architecture. For customers with the Siebel Janna applications, the Siebel Finance Basic application and modules provide a migration path. Siebel Finance Basic also uses the Siebel Data Model, the Siebel Object Architecture, and the Siebel Application Server Architecture. For more information on Siebel Finance
Siebel Healthcare Functionality
Siebel Healthcare offers a solution for relationship management in the healthcare market that includes the health insurance, employee benefits, and care delivery sectors. Built on the strengths of Siebel’s industry-leading eBusiness applications, Siebel Healthcare allows organizations to successfully manage relationships throughout the entire customer lifecycle, across all stakeholder touch points. This provides a platform for identifying new opportunities and expanding upon existing business relationships. Recognizing that success comes from relationships with the expanded community of stakeholders, Siebel Healthcare.s suite of applications focus on the expanded healthcare ecosystem: insurance subscribers and members as well as employer accounts, independent brokers, direct sales channels and providers (health systems, physicians, hospitals, networks, ancillary providers).By using Siebel’s eBusiness applications, Siebel Healthcare provides solutions to address the industry’s most pressing business issues.
The Siebel Healthcare solution sets include:
■ End-to-End Sales
■ Manage Opportunity and Account Tracking for prospecting, renewal, and lost business
■ Team based selling (including external team members such as brokers)
■ Sales Manager views to facilitate team management
■ Embedded Sales strategy tools such as Miller-Heiman Strategic Selling
■ Capture of information for rating and underwriting such as census and health risk assessment
■ Automation capabilities to make sure that quotes and installed cases move through the
■ Agent/Broker/Consultant Solutions
■ Profiling capabilities to track licenses, appointments, errors & omissions coverage, agencyAffiliation
Siebel Pharma is a suite of business applications specifically designed for the pharmaceutical industry. Siebel Life Sciences provides the industry’s only integrated solution that allows information captured through multiple channels to be shared between sales and marketing, clinical affairs, customer services and other parts of an organization.
Siebel Pharma provides:
■ Flexible contact management, supporting a wide range of contact types, both prescribes and nonprescribers, including physicians, pharmacists, nurses, office staff, and business
■ Account management, supporting a wide range of account types, such as hospitals, pharmacies, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs)
■ Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals
■ Activity management, tightly integrated with the Siebel Calendar, promoting streamlined call planning and call reporting
■ Medical education event planning, aiding efficient planning and preparation for many types of medical education events by tracking speakers, invitees, meeting-related activities, and expenses
■ Smart Calls, which are call report templates supporting true one-button call reporting
■ Comprehensive analysis charts, presenting sales and prescription (Rx) trends by postal code, brick (retail sales analysis territory), territory, plan, and prescriber
■ Dedicated formulary-opportunity management, allowing focused product promotion and
■ Sales effectiveness tools and methodologies, including Target Account Sales (TAS), Miller Heiman, and Enterprise Selling Process (ESP), to shorten the sales cycles and increase account revenue and production
■ Contract and pricing management, including contract creation, approval, execution, renewal, and contract-based pricing
Siebel PRM automates and streamlines the relationship between brand owner companies and their channel and alliance partners, distributors, resellers, agents, brokers, or dealers.
Prospective partners can use Siebel PRM to view information about the brand owner company’s partnership program, and to apply to be partners. The brand owner’s partner manager must approve the application, convert the prospective partner into a partner, and give login access to the partner company. The brand owner can add partner employees or can assign this task to a delegated administrator at the partner company.
Then, the brand owner can treat the partner’s employees as members of its extended sales and service team. Using Siebel PRM, you can share opportunities, service requests, accounts, solutions, and other business information with partners in the same way as you do with your own employees. You can either assign this information manually or use Siebel Assignment Manager to assign it automatically. Siebel PRM also lets you share master data, such as products and solutions, with partner companies. In addition to letting you share business information, Siebel PRM lets you send alerts, information about special promotions, and Web messages to your partners. It also lets you work collaboratively with your partners to develop plans to meet strategic goals. It helps you and your partners analyze partnership effectiveness, forecast revenue, manage market development funds, and analyze partner performance in many ways.