Posted by: Ashish Kumar | May 16, 2009

Entities in Siebel


Ashish     Account

   Is a business External to your company

   Represents a current or potential client, a business partner, or a competitor

                         It always belongs to a team

Opportunity

Is potential revenue generating event

Has the following characteristic

-possible association with account
-potential revenue
-probability of completion
-close date

It always belongs to a team

Contact

Is a person with whom you do business?

Have the following characteristics

Name
Job Title
Email address

Contact belongs to a contact team

Service Request

Is a request from customer for information or assistance with a problem related to a product or service purchased from your company?

Has the following characteristic

status
severity
priority

An addition characteristics is that Service request always owned by a single user

Activity

Is a specific task or Event to be completed

Has the following characteristics

start date and due date
priority
Assigned to a specific employees for completion

Asset

Is an Instance of a purchased product

Has the following characteristics

 Asset number

product and part number

status

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